5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the service that property supervisors want, but too often do not due to a lack of ongoing quality control processes.
Safety guard businesses are unlike any seller a property manager usually hires. If you employ a painter, then you are able to see whether they are doing their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your guards. In most cases they probably are, but it’s important to employ a system of verification and quality control to make sure that issues connected with the lack of doing these jobs do not start to happen.
In this guide we will talk five (5) easy steps to improving your safety guard service and achieving what you imagine as your perfect key holding london.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they can start working as security guards. If your state is one of these states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the sort of training that’s being supplied by your security provider and ask yourself does it seem adequate.
Additionally, is the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent method to screen if the guard is a fantastic fit for your property is to perform a brief”interview” to get a feel for the guard and also to describe your expectations. This initial dialogue will tell you a lot about what to expect from this shield and it provides you an opportunity to request another shield if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every shield to the business itself, in several circumstances the shield’s orientation to his assigned land is not as complete. We call the orientation for the assigned land”Website Specific Training”. Learn What your website specific training resembles:
• Does it happen at your property?
• Just how long is each officer educated?
• Just how long does the security firm double lender? (Double banks is the procedure for experiencing a seasoned guard working at the exact same time as the new guard.)
Determine the answer to every one of the questions and make certain they fit with what you feel is adequate. You should even consider sitting in on your safety guard business’s orientation and also your website specific training to acquire an understanding of what goes into preparing a shield to work at your property.
Guard supervision is one of the main factors of very good security guard service. When security businesses deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel their work is not significant and they start to see themselves as not as a region of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the normal security firm field manager spot checks, the 2 methods of remote supervision that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards must make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re on your property. These tracking systems permit the security guard business to monitor the log and time the activity of the guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard provider provides a method of making certain each guard is safe and alert. By having guards check-in regularly together with the safety guard business, at least each 30 minutes, guards feel their security is important and being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your safety as you are not there. During these inspections, make sure to ask your safety guards questions about their duties and responsibilities to make sure they understand their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Remember, when selecting a security consultant be confident the consultant is not really a security guard business. If that’s the case, your audit is sure to turn up issues with your existing security guard business.